Return Policy

Return Policy - AsaeedCatalogue

At AsaeedCatalogue, we are committed to ensuring your satisfaction with every purchase. Our return policy is designed to be transparent, straightforward, and customer-centric. Please take a moment to familiarize yourself with our policies to ensure a smooth and hassle-free return process.

Eligibility for Returns:

  1. Defective or Damaged Items: We take utmost care in packaging and delivering our products. In the rare instance that you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order.

  2. Incorrect Items: If, by any chance, you receive an item that does not match your order, please notify us within 7 days of delivery. We will promptly arrange for the correct item to be sent to you.

  3. Customized Items: As our products are often customized based on your preferences, we regret that we cannot accept returns for change of mind on personalized items. However, if there is an issue with the customization or a defect, please contact us, and we will find a solution together.

Return Process:

  1. Contact Customer Service: For eligible returns, please contact our customer service team at [contact email or phone number] within the specified time frame.

  2. Provide Necessary Information: When reaching out to our customer service team, please provide your order number, a clear description of the issue, and, if possible, include photographs to expedite the process.

  3. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.

  4. Secure Packaging: Please ensure that the item is securely packaged for return shipment to prevent any damage during transit.

  5. Return Shipment: Ship the item back to us using a trackable and insured shipping method. We recommend retaining the tracking information for your records.

Refund or Exchange:

  1. Refund: Upon receiving and inspecting the returned item, we will initiate a refund to your original payment method. Please allow [X business days] for the refund to be processed.

  2. Exchange: If you prefer an exchange, we will coordinate the shipment of the replacement item once the return is received and processed.

Note:

  • Items must be returned in their original condition, unworn, and with all tags attached.
  • Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item.

At AsaeedCatalogue, we value your satisfaction and strive to make every shopping experience memorable. If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team. Thank you for choosing AsaeedCatalogue – where your satisfaction is our priority.